Remote technical support for your server equipment

“Remote hands” is round the clock technical support and maintenance service for your server or telecommunication equipment located
in the Data Centers of FRANKFURT AM MAIN

Remote   Hands   Services

Save precious time on technical matters, bypassing bureaucratic regulations, reducing the distance of areas, towns and countries.
 
“Remote Hands” service is professional technical assistance, available at a moments notice, and is essentially an extension of your own staff.

Remote   Hands   Options

Equipment

EQUIPMENT

  • ♦   Hardware Replacement or Installation
  • ♦   Rack and Stack Equipment
  • ♦   Shipping and Receiving
  • ♦   Server Reboots and Refreshes
Connectivity

CONNECTIVITY

  • ♦   Hardware Replacement or Installation
  • ♦   Rack and Stack Equipment
  • ♦   Shipping and Receiving
Updates

UPDATES

  • ♦   Emergency Response
  • ♦   Verifying KVM Availability
  • ♦   Power Cycling Equipment
Maintaince

MAINTENANCE

  • ♦   Back Up Tape Swings
  • ♦   Equipment Inventory and Storage
  • ♦   Audits
  • ♦   Routine / Pre-Scheduled Maintenance

DATA   Centers

Data Centers

REMOTE   HANDS   SERVICE   PLANS

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Business Time: 9.00 – 18.00 Mo. – Fr.: 100 euro/hour
Morning Time: 6.00 – 9.00 Mo. – Fr.: 120 euro/hour
Evening Time: 18.00 – 23.00 Mo. – Fr.: 120 euro/hour
Night Time: 23.00 – 6.00 Mo. – Fr.: 160 euro/hour
Weekend Time: Sat. – Sun. 120 euro/hour

Advantages   of   Remote   hands

MINIMUM REACTION TIME

MINIMUM REACTION TIME

  • Ability to solve technical issues in an expeditious manner.
     
CLEAR ACTION

CLEAR ACTION

  • Transparent billing and detailed activity reports.
     

SMART CONTROL

SMART CONTROL

  • Your equipment is always under the supervision of experts and maintained for each purpose.
TECHNICAL SUPPORT 24/7/365

TECHNICAL SUPPORT 24/7/365

  • Support works around the clock weekends and holidays and will come to the rescue at any time of the day.

Contact   us   Today

If you have any questions do not hesitate to contact us: